FAQ

We know that shopping for sneakers and apparel comes with a lot of questions, so we’ve put together this FAQ page to provide clear answers about our products, pricing, shipping, and policies.  

Whether you're wondering about box conditions, pricing differences, authenticity, or shipping options, we’ve got you covered. If you don’t find the answer you’re looking for here, feel free to DM us on Instagram or contact us directly through our website.  

Check out the most common questions below! ⬇️

Getting Started

Better Prices – Our prices are often cheaper than retail stores.

Easy Access – We offer in-person pickup and local delivery for your convenience.

See Before You Buy – No more worrying about wrong sizes, fit, or colors. Visit us in-store to check out your item before purchasing!

Some of our products come from the same warehouses as retailers like TJ Maxx, Marshalls, Ross, and Nike Factory Stores. For storage and display purposes, these stores sometimes remove or cut off the lids of shoeboxes to make them easier to transport and sell.

Yes! All of our products are 100% authenticand sourced from verified retailers, distributors, and wholesalers.

VISNKRCO operates under a sublease within the Refresh Atlanta storefront, which comes with significantly higher overhead costs—more than 10X that of running our online store. To offset these expenses, some in-store prices may be higher.

However, we are happy to price match with our online store. If you find an item in-store that’s listed for a lower price online, just let us know, and we’ll adjust it accordingly.

No, all items are brand new unless stated otherwise. However, because some products come from liquidation and closeout sales, they may have minor discoloration or marks from long-term storage. Please check the product description for specific details.

Absolutely! Serving the U.S. Virgin Islands is one of our top priorities. We ship to all three islands—St. Thomas, St. John, and St. Croix.

Still need help? Send us a note.